Refund Policy

A refund is not added to every order. Money already paid is returned only when AJPDAS confirms it in writing for the goods named in that confirmation.

When a refund can apply

For a confirmed failure to supply goods that meet the accepted quotation, AJPDAS may repair, replace, or re-supply the affected goods, or refund the price paid for those goods. The written confirmation names which of those applies, and which goods it covers.

• The refund is the price paid for the affected goods, not an open claim for plant stoppage or lost production.
• The specification that is checked is the one written in the accepted quotation.
• A product-page price is an indicative value. It is not the amount of a refund.

When money is not returned in full

Material that has been cut, packed, or procured for a named specification is not automatically returnable. If a return or a cancellation is agreed after that work has started, any cost already incurred may be charged. That cost is stated in writing before the balance, if any, is returned.

A change of mind, or goods that have already been used or processed, is not by itself a refund. Where the goods have been used or processed, review depends on the remaining material still being available to check. A return must be agreed in writing, as set out in the Return Policy.

Payment already made

The quotation names the payment terms for that order. A refund follows those terms and the written confirmation. It covers the price paid for the affected goods. GST is handled as the quotation stated it, included or extra.

Freight that was charged as a separate line is part of the refund only when the written confirmation says so. Free shipping, where it applied, is explained on the Free Shipping page.

How a refund is confirmed

AJPDAS confirms the refund in writing. That note names the goods, the amount, and the account or method used to return it. Asking for a refund does not by itself release the money.

Send the request through the contact page, with the order reference and the reason. Inspection, cancellation, and liability are set out in the Terms & Conditions.